Waste Information Server : the complete solution for your waste company
Making your waste company more efficient & profitable
The Waste Information Server [WIS] manages all aspects of domestic and commercial refuge collections as well as all skip hire / dumpster services. The WIS system streamlines all aspects of a waste company’s duties on a daily basis, from bin delivery or collection all the way to invoices and accounting. The server system comprises of following components:
- Domestic Customer Management
- Commercial Business Management
- Bin Management
- Skip Hire / Dumpster Management
- Marketing Suite
- Shopping Module
- Accounting Suite
- Fleet / Telematics Management
- Staffing Management
- Documents Centre
- Customer Support Suite
Additional Addon Components
- Weighbridge Solution
- Frontend Website Toolkit (Online Payments, Receipts, Invoices, etc)
- Mobile Platform for Truck Route Management
- Mobile Platform for Bin Collections
- Mobile Platform for Commercial Collection
- Mobile Platform for Dumpster / Skips Management
- Telephone PABX & Interactive Voice Response IVR Toolkit
- Collection Calendar Apps & Alerts
- RFID Bin tagging (Customized Low, High and Ultra High frequency RFID chips)
- Mobile Messaging Alerts Centre
The WIS server is the complete solution for managing a commercial waste collection business. Its unique “easy to manage and maintain” architecture makes it probably the best solution on the global market. Everything about every component in the WIS server is about stability and cost efficiency – from its Linux operating system to its MySQL databases and all the way to its mobile terminals running Symbian and Android – every cost benefit when designing the system was meticulously scrutinized in order to give the product at the best possible price.
The WIS server is proprietary software running on Linux OS that powers the core components and databases. These core components are categorized as follows:
- Administration Control Panel
- MySQL Database Management
- RES Communication Server
- Front End Web Components
- 24hour System Backup Utility
Hosting of your WIS server will be remotely hosted in our secure hosting facility to ensure 99.9% up time, but if needed we can assist local authorities / county councils to setup the server in house.Unlike other solutions on the market WIS owns its own waste company so every component provides work efficiencies and cost savings; this process of improving never ceases.With our in-depth knowledge of the waste industry, we have made WIS easy to migrate to, secure and stable to operate, inexpensive to run, and scalable to handle any waste company or authority’s size and growth.
Collection rates and positioning with RFID bin tagging
WIS manufactures RFID tags for the waste industry, fully customizable and delivered with a 5 year guarantee. So no matter if your collection setup is collection crew or side / fronting, our RFID tagging service can fit your requirements. Bins, carts and dumpsters can be fitted with either LF (Low Frequency) for low range reading or UHF (Ultra High Frequency) for far away reading. With our industry knowledge and experience the WIS system enables RFID tags to be fitted by a member of staff either on site or in the yard or sent to the customer in the post for applying – we made it that simple.
Scanning bins can be done automatically from the cab or manually by the collector. Scanning provides realtime information to the collector about the status of the scan and the status of the customer’s account, which dictates whether the bin should be emptied or not. All of WIS mobile applications for route management and bin scanning communicate with the WIS server in realtime over 3G, but also work efficiently in offline mode.
Realtime information to the office
Information to and from the collection crew into the office terminals in realtime. WIS provides the possibility of all workers to be connected to the office in realtime, so work schedules, tasks, collection routes, live communication and GPS live position are all seamlessly possible in a cost efficient and device independent way. Unlike other solutions where hardware is hardwired into the truck or bulky expensive mobile terminals are required – WIS does away with all that and allows you to plan based on the way you need it to work and not cost a huge investment. Seamless flow of information to and from the office over 3G (and in offline mode) provides office staff the information they need to better handle customer issues.
Integrating Telephone into WIS
Scalable IP based PABX with an Automated Attendant. Every waste company in the world has an office phone line, with most likely a analogue or IP based expensive PABX on the end. With WIS you can port a line from the existing PABX or use WIS as your business PABX – to manage your business line. By using WIS you have the possibility to setup unlimited desk operators with PC client or SIP phone access. Management of all call flows, voice mail as well as all call reports is simple and seamless. The WIS PABX also comes with a full scale IVR (Interactive Voice Response) system so when you office closes customers can still call and speak to the automated attendant to hear information about their account or pay a bill.
Frontend Website Toolkit
Control every component of your website from WIS. Whether you have a website or not, there are things which you want control over or wish to add on but don’t know how. With the website toolkit you keep your existing website and only use some components of the toolkit, like customer live help chat, news alerts, facebook, twitter integration, and statistics. But WIS can handle everything your online customer / visitor wants and more. You would keep your existing online graphical template and the WIS would just be installed under it, providing your office staff with complete control of all aspects of the website.
Customer Mobile Messaging Alerts
Communicate with your OPT IN customers in realtime. WIS SMS Centre enables the sending of mobile messages to customers in realtime or scheduled. All of the configurations of the OPT OUT and setting are all controlled within the WIS. The SMS Centre works from the existing customer database but also has the possibility to create new external lists. List can be screened based on payment method, routes, service package, etc to give you full control over who receives the message. Messages can be setup to run with daily enquiries for collection routes and schedules. The can also be preconfigured for dumpster / skip collection notices to customers. The WIS system provides full customization of the SMS Centre so the power in your hands.
WIS purchase to real deployment
It’s always a headache when planning the migration to a new system – with WIS its different. There are no bulky hardware systems which need to installed, there are no complex software packages that need to install and there are complex process which need to be learned. The WIS server can be installed internally inside the office network DMZ or hosted in our fully managed cloud computing setup. Our cloud computing setup uses the latest SQL clustering and is fully managed daily by security professionals. The WIS is fully installed in less than 24 hours and office staff can start using it to administer setup configurations within the day. WIS will then operate as a dual system until all data has been migrated and validated. Migrating of the customer data is done in defined stages to ensure data security and validation of the information. During the migration of data stage full training and test run scenarios are provides to all the staff involved and additional backup guides and helpful videos are available inside the help section of WIS. Once all customer data has been validated and confirmed, the WIS will be start the process of deployment tests and then set a launch date to make it active.